This Privacy Policy applies to the fromair.club

uravulabs.com recognises the importance of maintaining your privacy. We value your privacy and appreciateyour trust in us. This Policy describes how we treat user information wecollect on https://www.fromair.club/  and other offline sources. This Privacy Policyapplies to current and former visitors to our website and to our onlinecustomers. By visiting and/or using our website, you agree to this PrivacyPolicy.

uravulabs.com recognises the importance of maintaining your privacy. We value your privacy and appreciateyour trust in us. This Policy describes how we treat user information wecollect on https://www.fromair.club/  and other offline sources. This Privacy Policyapplies to current and former visitors to our website and to our onlinecustomers. By visiting and/or using our website, you agree to this PrivacyPolicy.

Fromair.club is a property of Uravu Labs PrivateLimited,an Indian Company registered under the Companies Act, 2013 having itsregistered office at Regd. Office: SurveyNo.38 and 39/2 at Yerrappanahalli Main Road, Bidarahalli Hobli, DaddagubbiPost, Yerrappanahalli, Bangalore, Karnataka 560077560077

Informationwe collect

Identity and Contact Information. We collect your name, email address,phone number, mobile number, and postal address.

Account Information. If you create an account on ourwebsite, we collect your username, password, and related profile details.

Transaction and Payment Information. We collect details relating to yourpurchases, order history, transaction amounts, and billing information. Allpayment transactions are processed exclusively through our third-party paymentgateway, Razorpay. We do not collect or store your credit/debit card numbers,CVV, or other sensitive payment credentials.

Technical and Usage Information. We automatically collect your IPaddress, device type, browser type, operating system, pages viewed, duration ofvisit, interactions on the website, and referring and exit pages. We use GoogleAnalytics 4 to collect aggregated usage metrics.

Marketing and Communication Preferences. We collect your marketing preferencesonly when you voluntarily opt in to receive promotional communications.

Information from Third Parties. If you interact with us via WhatsAppBusiness API or integrated CRM tools, we may receive your profile informationand communication metadata from such platforms.

We collectinformation in different ways.

We collect information from you passively. We use tracking tools, includingGoogle Analytics 4, cookies, web beacons, and similar technologies, to collectinformation about your interactions with our website.

We get information about you from thirdparties. This includes information received from platforms such as WhatsAppBusiness API, CRM integrations (including communication history andpreferences), and any connected social media account you use to interact withour services.

Use ofyour personal information

We useinformation to contact you: We might use the information you provide to contact you forconfirmation of a purchase on our website or for other promotional purposes.

We useinformation to respond to your requests or questions. We might use yourinformation to respond to your queries

We useinformation to improve our products and services. We might use yourinformation to customize your experience with us. This could include displayingcontent based upon your preferences.

We useinformation to look at site trends and customer interests. We may use yourinformation to make our website and products better. We may combine informationwe get from you with information about you we get from third parties.

We useinformation for security purposes. We may use information to protect our company,our customers, or our websites.

We use information for marketing purposes. We send promotional communicationsonly to users who have expressly opted in to receive such material. You maywithdraw your consent at any time by using the unsubscribe link in our emailsor by contacting us directly.

We use information to process payments. Transaction-related information isused to process orders through Razorpay. Sensitive payment credentials are notstored by us.

We use information to manage your account. If you create an account, we use yourinformation to authenticate your access, maintain your profile, and enhanceaccount security.

We retainpersonal information only for as long as necessary tofulfil the purposes described in this Policy, including for providing services,complying with legal, accounting, and regulatory obligations, resolvingdisputes, enforcing contracts, and maintaining business records. Transactionrecords may be retained for statutory tax and audit requirements.

We use information as otherwise permitted bylaw.

Sharing ofinformation with Third - parties

We share personal information strictly on a need-basis andonly with the following categories of recipients:

• Payment service providers, such as Razorpay, for processing payments.
• Service providers, including CRM solution providers, analytics partners, website hosting providers, communication tools (including WhatsApp Business API), and logistics partners.
• Professional advisers, such as auditors or legal counsel, under confidentiality obligations.

We do not sell your personal information.

We may share information to comply with applicable law,lawful requests, court orders, or regulatory directives.

We may also share information with a successor entity inconnection with any merger, acquisition, or business transfer, subject toappropriate safeguards.

We mayshare your information for reasons not described in this policy. We will tell you beforewe do this.

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Data Security

We implementadministrative, technical, and organisational safeguards designed to protectpersonal information from unauthorised access, alteration, disclosure, ordestruction. These measures include secure servers, encryption in transit,restricted internal access, authentication controls, and contractualconfidentiality obligations imposed on our service providers. However, nosystem is entirely secure, and we cannot guarantee absolute security.

Subject toapplicable law, you have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• withdraw consent given for marketing or other processing activities;
• request erasure of your personal information, where permissible;
• raise concerns or complaints with our Grievance Officer.

Children’s Data

We do not knowingly collect personal information from individuals under the age of 18. If we becomeaware that such information has been collected, we will take reasonable stepsto delete it.‍

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Thirdparty sites

If you click on one of the links to third partywebsites, you may be taken to websites we do not control. This policy does notapply to the privacy practices of those websites. Read the privacy policy ofother websites carefully. We are

not responsible for these third-party sites.‍

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Cookies

When you visit ourwebsite, it may store information through your browser from specific services,usually in the form of cookies.

Before the Websiteplaces Cookies on your computer, you will be presented with a message barrequesting your consent to set those Cookies. You may, if you wish, denyconsent to the placing of Cookies; however certain features of the Website maynot function fully or as-intended.

You can choose toenable or disable Cookies in your internet browser. You can also choose todelete cookies at any time. However, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

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‍Updates to this policy

This Privacy Policy was last updated on 04.10.2022.From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.‍

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Grievance Officer

In accordance with the Digital Personal Data Protection Act,2023, the details of our Grievance Officer are as follows:

Name: Venkatesh R
Email: venkatesh@uravulabs.com
Address: Uravu Labs Private Limited, Survey No.38 and 39/2,Yerrappanahalli Main Road, Bidarahalli Hobli, Daddagubbi Post, Yerrappanahalli, Bangalore, Karnataka 560077

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

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